1) Requirements — Serviced Apartments Setup

A) Roles (Front Office + Back of House)

• Property Manager (daily ops + discipline)
• Front Desk / Reception (check-in/out + support)
• Reservations (bookings + payments coordination)
• Concierge (guest support + services)
• Housekeeping Staff (room cleaning + amenities)
• Housekeeping Supervisor (checklists + QC)
• Laundry Staff (linen + towels turnaround)
• Room Attendants (turndown + supplies)
• Security (entry discipline)
• Maintenance Team (electrical/plumbing/AC)
• Back Office / Accounts (payroll export)

B) Shift Inputs (24×7 Practical)

• Morning Shift (check-outs + cleaning peak)
• Evening Shift (check-ins + guest requests)
• Night Shift (24×7 front desk/security)
• Weekend/Peak Shift (occupancy surge)
• On-Call Maintenance (emergency support)

C) Policies (Guest Experience + Proof)

• Grace time (example: 5–10 min)
• Late/Early rules (front desk & cleaning strict)
• Half-day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Manager → Owner/HR)
• Room-wise cleaning & TAT (check-out → ready time)
• Guest request/complaint log (time, issue, action, staff)
• Key/Access control (optional staff-only zones)

D) Device + Network Requirements

• Face Attendance / Biometric (anti-proxy + fast)
• LAN/WiFi internet (cloud dashboard)
• UPS backup (no downtime)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Serviced Apartments Real Scenarios)

1) 24×7 Front Desk Coverage

No missed calls: night shift attendance + coverage proof.

2) Room Turnaround (TAT) Control

Higher occupancy: room-wise cleaning completion + QC.

3) Laundry Turnaround Accountability

No linen shortage: laundry staffing + OT control.

4) Guest Request/Complaint Tracking

Better reviews: request logs with staff accountability.

5) Maintenance On-Call OT Control

Emergency work: approved OT only payroll me add.

3) Common Problems (Serviced Apartments)

1. Front desk gaps → missed check-ins + bad reviews
2. Slow room cleaning → room not ready, revenue loss
3. Laundry delay → linen/towel shortage
4. Requests not logged → complaints + escalations
5. Unapproved OT → payroll disputes
6. Security discipline weak → safety risk

4) Serviced Apartment Workflow Mapping

Start of Shift

• Front desk + housekeeping punch-in
• Check-out list & room priorities assigned
• Cleaning checklist + supervisor QC plan

During Shift

• Room-wise cleaning status updates (TAT tracking)
• Guest request/complaint entry + assignment
• Maintenance tickets + on-call logs

End of Shift

• Punch-out discipline
• OT auto calculation + approval
• Daily summary (late/absent/TAT/requests) report

5) Software Features (Must-Have)

• Role-based attendance (front desk/housekeeping/laundry/security/maintenance)
• Multi-shift roster (morning/evening/night)
• Late/Early rules with grace
• OT approval workflow
• Room-wise cleaning & TAT tracking (check-out → ready)
• Guest request/complaint log (audit-ready)
• Key/Access control (optional staff-only zones)
• Mobile dashboard (owner/manager)
• Payroll export Excel/CSV
• Audit log (edits + approvals)

Optional Add-ons

• Daily WhatsApp report (late/absent/OT + room TAT summary)
• CCTV integration (front desk + corridors)
• Visitor management integration (optional)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	5–10 min	Practical reporting
Front Desk Late Rule	After grace → strict	24×7 service continuity
Housekeeping TAT	Define room-ready SLA	Occupancy maximize
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Manager → Owner/HR	Disputes reduce

7) Recommendations (Owner Control Tips)

• Night shift roster strict rakho (no gaps)
• Room TAT SLA define karke daily monitor karo
• Request logs compulsory + daily review
• OT approvals mandatory (late check-ins/maintenance)
• Daily WhatsApp report owner ko auto bhejo

8) Example Setup (Sample Serviced Apartment – 60 Rooms)

• Rooms: 60
• Shifts: Morning (7–3), Evening (3–11), Night (11–7)
• Grace: 10 min
• OT slab: 30 min
• Approval: Manager → Owner
• Payroll: Monthly Excel export + audit

Role Mapping Example

Role	Shift	Area	Mapping
Front Desk	Night	Lobby	Check-in/Support
Housekeeping	Morning	Floors 1–3	Room Cleaning
Supervisor	Morning	All Floors	QC + Checklists
Laundry	Evening	Back Area	Linen Turnaround
Maintenance	On-Call	Property	Emergency Support

9) Reports (Owner-Friendly)

• Daily attendance (present/absent/late)
• Shift-wise coverage (morning/evening/night)
• Room TAT report (cleaning completion times)
• Guest request/complaint summary (time-to-close)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Role (Front Desk/Housekeeping/Laundry/Security/Maintenance)
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (shifts, roles, room TAT needs, logs)
2. Device placement (lobby/back office)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals)
5. Room/role mapping (HK + supervision)
6. Training (manager + admin + supervisors)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) 24×7 shifts supported?
Yes, morning/evening/night shifts supported.

Q2) Room TAT tracking possible?
Yes, room-wise cleaning & turnaround tracking supported.

Q3) Guest request/complaint log?
Yes, request logs can be maintained with accountability.

Q4) OT approval?
Approved OT only payroll me count hota hai.

Q5) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: rooms count, staff count (front desk/HK/laundry/security), shifts, room TAT SLA, OT policy, payroll format.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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