1) Requirements — Pest Control Setup

A) Roles (Field + Office)

• Pest Control Technician (treatment execution)
• Supervisor (quality + checklist + client coordination)
• Survey/Inspection Executive (site assessment + quotation)
• AMC Coordinator (schedule + renewals)
• Back Office / MIS (reports + service certificates)
• Store/Chemical Incharge (stock + issue + safety)
• Accounts/HR (payroll export + billing support)

B) Shift Inputs (Practical)

• Morning Dispatch Shift (first visits)
• Day Shift (regular visits)
• Evening Shift (commercial sites after hours)
• Night Shift (food plants / hotels / factories if required)
• Emergency Visit Window (complaints & re-service)

C) Policies (Proof + Safety + Control)

• Grace time (example: 5–10 min)
• Late/Early rules (visit punctuality)
• Half-day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Supervisor → HO)
• Site-wise visit schedule (daily route plan)
• Service proof (checklist + optional photo/notes)
• Chemical stock/usage log (issue, used, balance)
• Complaint/Re-service tracking (ticket + closure)

D) Device + Network Requirements

• Face Attendance / Biometric (office/site)
• Mobile internet (dashboard + reports)
• Admin PC/Laptop (payroll export + service logs)
• Optional: Geo-check-in for field visits

2) Use Cases (Pest Control Real Scenarios)

1) AMC Visit Discipline

Renewal protect: AMC schedule + attendance/visit proof.

2) Complaint & Re-Service Control

Repeat complaints reduce: ticket + re-service accountability.

3) Chemical Usage Traceability

Safety + compliance: stock issue + usage log.

4) Commercial Site After-Hours Visits

Evening/night coverage: multi-shift + approved OT only.

5) Supervisor Quality Checks

Quality ensure: supervisor rounds + service checklist.

3) Common Problems (Pest Control)

1. Missed AMC visits → renewals lost
2. Late site reach → client complaints
3. Re-service unmanaged → escalations
4. Chemical usage untracked → safety & cost leakage
5. Unapproved OT → payroll disputes
6. Service proof missing → billing disputes

4) Pest Control Workflow Mapping

Morning Dispatch (Planning)

• Team punch-in
• Route plan + site schedule allocation
• Chemical/tool issue entry (optional)

On-Site Service

• Visit proof entry (checklist/notes)
• Complaint ticket (if any) + status
• Supervisor random checks (optional)

End of Day (Closure)

• Punch-out discipline
• OT auto calculation + approval
• Daily summary (sites completed + pending + complaints)

5) Software Features (Must-Have)

• Role-based attendance (tech/supervisor/survey/AMC/back office)
• Multi-shift roster (morning/day/evening/night)
• Late/Early rules with grace
• OT approval workflow
• Site-wise visit schedule (route planning)
• Service proof (checklist + notes)
• Chemical stock/usage log (issue/usage/balance)
• Complaint/Re-service tracking (ticket + closure)
• Mobile dashboard (owner/ops head)
• Payroll export Excel/CSV
• Audit log (edits + approvals)

Optional Add-ons

• Daily WhatsApp report (late/absent/OT + visit summary)
• Geo-check-in for visit proof (optional)
• CCTV integration for store room/chemical area (optional)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	5–10 min	Practical dispatch tolerance
Late Visit Rule	After grace → strict	Client satisfaction
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Supervisor → HO	Fake OT block
Chemical Log	Mandatory	Safety + cost control

7) Recommendations (Owner Control Tips)

• Daily route plan lock karo (missed visits avoid)
• Service proof mandatory rakho (billing disputes reduce)
• Chemical issue/usage log maintain karo (leakage stop)
• OT approvals compulsory rakho (late commercial sites)
• Complaint tickets daily close discipline rakho

8) Example Setup (Sample – 1 HO + 30 Sites/Day)

• Daily visits: 30 (residential + commercial mix)
• Shifts: Dispatch (8–10), Day Visits (10–6), Evening (6–10)
• Grace: 10 min
• OT slab: 30 min
• Approval: Supervisor → HO Ops
• Payroll: Monthly Excel export

Role/Site Mapping Example

Role	Shift	Area/Site	Mapping
Technician	Day	Area A	AMC Visits
Technician	Evening	Commercial Site	After-hours Service
Survey Exec	Day	New Leads	Inspection + Quotation
Supervisor	Day	Multiple	Quality Checks
Back Office	Day	HO	Certificates + Logs

9) Reports (Owner + Client Friendly)

• Daily attendance (present/absent/late)
• Site-wise visit completion (planned vs done)
• Technician-wise productivity (visits/day)
• Complaint/Re-service summary (open/closed)
• Chemical stock/usage (issue/usage/balance)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Role (Tech/Supervisor/Survey/Back Office)
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (teams, shifts, visit proof, logs)
2. Device placement (HO/site) + network
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals)
5. Role mapping (tech/supervisor/survey/AMC)
6. Visit schedule + complaint log setup
7. Chemical stock/usage log template
8. Training (ops + admin/HR)
9. Test payroll export
10. Go-live + support

11) FAQs

Q1) Multi-shift supported?
Yes, morning/day/evening/night shifts supported.

Q2) Visit schedule & service proof possible?
Yes, site-wise scheduling and proof logs can be enabled.

Q3) Complaint/re-service tracking?
Yes, complaints can be tracked with accountability and closure.

Q4) Chemical stock/usage log?
Yes, stock issue/usage logs can be maintained.

Q5) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: staff count, shifts, daily visits/AMC sites, visit proof requirement, chemical log needs, complaint tracking, OT policy, payroll format.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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