1) Requirements — Pathology Center Setup

A) Staff Roles (Front Desk + Collection + Processing + Dispatch)

• Reception / Patient Desk (registration + billing)
• Phlebotomist (blood collection / home collection)
• Lab Technician (processing + machine handling)
• Sample Accessioning / Labeling (critical step)
• Report Desk (printing, SMS/WhatsApp/email dispatch)
• Pathologist (review/authorization if applicable)
• Runner/Dispatch (pickup/drop to hospital/clinics)
• Housekeeping (hygiene schedule)
• Admin/Owner (approvals + payroll)

B) Shift Inputs (Pathology Practical)

• Morning Collection Shift (peak samples)
• Processing Shift (reports)
• Evening Shift (late samples + dispatch)
• Night/Emergency Shift (if 24×7)
• Home Collection Roster (route wise)

C) Policies (Accuracy + TAT)

• Grace time (example: 10 min)
• Late/Early penalties (collection TAT safe)
• Half day (example: <50% shift)
• OT slab rounding (example: 30 min)
• OT approval (Supervisor → Admin)
• Labeling accountability (who handled which step)

D) Device + Network Requirements

• Face Attendance (touchless + fast)
• LAN/WiFi internet (cloud reports + owner dashboard)
• UPS backup (power cut me continuity)
• Admin PC/Laptop (payroll export + reports)

2) Use Cases (Pathology Center Scenarios)

1) Morning Peak Collection Control

Punctual phlebotomists = less waiting + more samples.

2) Labeling/Accession Accountability

Sample mix-up risk reduce: who did which step proof-ready.

3) Processing Coverage

Technician shift mapping se report queue smooth hota hai.

4) Report Dispatch Timing

Dispatch desk punctuality se TAT + customer satisfaction improve.

5) OT on Late Samples

Late samples par payroll me approved OT only count ho.

3) Common Problems (Pathology Centers)

1. Late sample collection → cancellations
2. Labeling errors → re-test/complaints
3. Technician shortage → report delay
4. Dispatch delay → TAT miss
5. OT disputes → salary conflict
6. No role mapping → accountability weak

4) Pathology Workflow Mapping

Collection Start

• Reception + phlebotomist punch-in mandatory
• Home collection roster mapped
• Peak-hour staffing check

Accessioning + Processing

• Labeling step ownership logged
• Technician shift coverage maintained
• Critical reports priority workflow

Dispatch + Closing

• Report dispatch desk timing mapped
• OT auto calculation + approval
• Daily summary report (optional)

5) Software Features (Must-Have)

• Role-based attendance (reception/phlebotomist/technician/dispatch)
• Multi-shift roster (collection/processing/night)
• Late/Early rules with grace
• OT approval workflow
• Mobile dashboard for owner/manager
• Payroll export Excel/CSV
• Audit log (policy changes + approvals)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	10 min	Peak punctuality
Late Rule	After grace → penalty/slab	TAT safe
Half Day	< 50% shift	Fair payroll
OT Slab	30 min rounding	Standard OT
OT Approval	Supervisor → Admin	Disputes reduce

7) Recommendations (Owner Control Tips)

• Morning roster strict rakho
• Labeling accountability compulsory rakho
• Dispatch desk mapping se TAT improve
• OT approval mandatory rakho
• Daily late/absent + OT report auto bhejo

8) Example Setup (Sample Pathology Center)

• Timing: 7:30 AM – 9:30 PM
• Shifts: Collection (7:30–1:30), Processing (10–6), Evening/Dispatch (1:30–9:30)
• Grace: 10 min
• OT slab: 30 min
• Approval: Supervisor → Admin
• Payroll: Monthly Excel export + audit

Role Mapping Example

Role	Shift	Mapping
Reception	Collection	Patient Desk
Phlebotomist	Collection	Sample Collection
Technician	Processing	Analyzer Room
Dispatch	Evening	Report Dispatch
Runner	All	Pickup/Drop

9) Reports (Owner-Friendly)

• Daily attendance (present/absent/late)
• Role-wise presence (collection/processing/dispatch)
• Shift-wise coverage
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

10) Implementation (Modi Group Process)

1. Requirement discussion (roles, shifts, home collection)
2. Site visit (device placement + network)
3. Device install (touchless face) + testing
4. Policy setup (grace/late/OT/half-day)
5. Role mapping (reception/collection/processing/dispatch)
6. Training (admin + supervisor)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Home collection team mapping?
Yes, phlebotomist roster + shift mapping possible.

Q2) OT control?
Approved OT only payroll me count hota hai.

Q3) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: staff count, timing, shifts, home collection (yes/no), OT policy, branches (if any).

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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