1) Requirements — Mobile Phone Store Setup

A) Staff Roles (Counter + Service + Stock Security)

• Sales Executive (Mobile Counter) (brand-wise / section-wise mapping)
• Cashier / Billing (cash drawer accountability)
• Store Manager (approvals + roster control)
• Service Technician (service desk duty + timings)
• Inventory / Stock Handler (stock in/out responsibility)
• Security Guard (opening/closing + visitor discipline)
• Delivery / Runner (pickup/delivery mapping)
• Housekeeping (opening readiness)

B) Shift Inputs (Multi-Shift Practical)

• Opening Shift (shutters open + demo zone ready)
• General Shift (main retail operations)
• Closing Shift (cash closing + stock lock protocol)
• Promo Day Extended Shift (sale rush days)
• Weekly Off / Rotation (minimum counter coverage)

C) Policies (Sales + Service Discipline)

• Grace time (example: 10 min)
• Late/Early penalties (auto rules after grace)
• Half day (example: <50% shift)
• OT slab rounding (example: 30 min)
• OT approval (Manager → Owner/HR)
• Counter mapping (cash + sales desk assignment)
• Service desk schedule (SLA discipline)

D) Device + Network Requirements

• Face Attendance / Biometric (anti-proxy, fast punch)
• LAN/WiFi internet (cloud + mobile dashboard)
• UPS backup (power cut me continuity)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Mobile Store Real Scenarios)

1) Cash Counter Accountability

Cashier timing + closing discipline. Cash counter par kaun duty par tha proof-ready.

2) Sales Counter / Brand Zone Mapping

Apple/Samsung/Accessories zone me kis staff ki duty thi shift-wise mapping.

3) Service Desk Tracking

Technician availability + punctuality. Customer waiting time reduce.

4) Promo Day OT Control

Sale days par late closing hota hai, par payroll me approved OT only count ho.

5) Multi-Branch Owner Visibility

Owner ko ek dashboard: late list, absent list, branch comparison.

3) Common Problems (Mobile Retail)

1. Late opening → walk-in customers lost
2. Cashier late / absent → billing delay, sales loss
3. Service desk delay → customer complaints, bad reviews
4. Promo day OT disputes → staff-owner friction
5. Proxy attendance → discipline break
6. Payroll mismatch → salary disputes

4) Store Workflow Mapping

Opening Routine

• Opening shift punch mandatory
• Demo units + accessories counters ready
• Manager check + optional log

During Store Hours

• Sales counter duty mapping active
• Service technician availability monitored
• Break rotation with minimum counter coverage

Closing Routine

• Cash closing timing + staff punch-out discipline
• Stock lock/secure protocol (optional SOP)
• OT auto calculation + approval

5) Software Features (Must-Have)

• Role-based attendance (sales/cashier/service/inventory/security)
• Multi-shift + roster (opening/closing/promo)
• Late/Early rules with grace
• OT approval workflow
• Leave management (optional)
• Mobile dashboard for owner/manager
• Payroll export Excel/CSV
• Audit log (who approved OT/changes)

Optional Add-ons

• Daily auto report (WhatsApp/Email)
• Integration with CCTV/Access control (as per site)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	10 min	Discipline + practical tolerance
Late Rule	After grace → slab/penalty	Daily disputes stop
Half Day	< 50% shift	Fair rule
OT Slab	30 min rounding	Standardized OT
OT Approval	Manager → Owner/HR	Fake OT block
Promo OT	Pre-approved shift	Sale days smooth

7) Recommendations (Owner Control Tips)

• Cashier mapping compulsory rakho (billing accountability)
• Service desk roster fixed rakho (reviews improve)
• Promo-day roster pre-decide karo
• OT approval mandatory rakho (no disputes)
• Daily late/absent report owner ko auto bhejo

8) Example Setup (Sample Mobile Store)

• Store timing: 10:00 AM – 9:30 PM
• Shifts: Opening (9:45), General (10:00), Closing (10:15 PM punch-out allowed)
• Promo closing: 11:00 PM
• Grace: 10 min
• OT slab: 30 min
• Approval: Manager → Owner
• Payroll: Monthly Excel export + accountant verification

Role Mapping Example

Role	Shift	Mapping
Sales Executive	General	Mobile Counter A
Accessories Sales	General	Accessories Counter
Cashier	General	Billing Desk
Service Technician	General	Service Desk
Security	Opening + Closing	Gate + Closing Lock

9) Reports (Owner-Friendly)

• Daily attendance (present/absent/late)
• Role-wise presence (sales/cashier/service/security)
• Shift-wise summary (opening/closing coverage)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)
• Branch comparison (if multi-branch)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Total working days / Present / Absent
• Late count + late minutes
• Half-day count
• Approved OT hours
• Net payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (roles, counters, shifts)
2. Site visit (device location + network)
3. Device install (Face/Bio) + connectivity test
4. Policy setup (grace/late/OT/half-day)
5. Role mapping (sales/cashier/service/inventory/security)
6. Training (manager + admin)
7. Test payroll (sample export)
8. Go-live + support

11) FAQs

Q1) Multi-branch support?
Yes, branch-wise dashboards supported.

Q2) OT control?
Approved OT only payroll me count hota hai.

Q3) Payroll export?
Excel/CSV export ready milta hai.

Q4) Service desk tracking possible?
Yes, technician role mapping + shift reporting possible.

12) Contact / Demo – Ahmedabad

Share for exact quote: staff count, store timing, shifts, promo-day timing, OT policy, branches.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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