1) Requirements — Insurance Company Setup

A) Teams (HO + Branch + Service)

• Branch Manager (opening/closing + approvals)
• Area/Cluster Manager (multi-branch review)
• Sales Executive / Advisor / Agent Desk (lead follow-up + policy issuance)
• Relationship Manager (RM) (client servicing + renewals)
• Customer Service / Tele-caller (support + renewal reminders)
• Operations Executive (documentation + policy processing)
• Underwriting Team (risk checks + approvals)
• Claims Executive (claim intake + TAT tracking)
• Survey/Verification Coordinator (docs + visit coordination)
• Back Office / MIS (reconciliation + reports)
• Security Guard (branch entry discipline)
• HR/Accounts (salary + payroll export)

B) Shift Inputs (Insurance Practical)

• Opening Shift (branch/service desk ready)
• Regular Shift (business hours)
• Extended Shift (month-end / renewal peak)
• Claims Support Window (priority hours for claim intake)
• Weekend Lead/Service Duty (optional roster)

C) Policies (Control + Proof + Compliance)

• Grace time (example: 10 min)
• Late/Early rules (opening/service desk strict)
• Half-day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (BM/AM → HR)
• Branch/desk mapping (sales desk / service desk / claims desk)
• Audit log (edits + approvals record)

D) Device + Network Requirements

• Face Attendance / Biometric (anti-proxy + fast punch)
• LAN/WiFi internet (cloud dashboard)
• UPS backup (power cuts)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Insurance Real Scenarios)

1) Branch Opening + Service Desk Discipline

Customers wait na kare: opening shift punch-in proof ready.

2) Sales Desk Coverage (Walk-ins + Leads)

Lead leakage reduce: advisor/agent desk roster discipline.

3) Claims Desk TAT Protection

Claim delays reduce: claims desk coverage + late alerts.

4) Renewals Peak Control

Month-end me approved OT only payroll me add.

5) Multi-Branch Dashboard (Area Manager)

Area manager view: branch-wise present/late/absent + OT summary.

3) Common Problems (Insurance)

1. Late branch opening → customer dissatisfaction
2. Sales desk gaps → missed leads
3. Claims delays → escalations + trust loss
4. Unapproved OT claims → payroll disputes
5. Multi-branch visibility missing → weak control
6. Desk accountability missing → blame game

4) Insurance Workflow Mapping

Opening (Before Customers)

• Security + opening staff punch-in
• Sales/service counters minimum coverage confirm
• Claims desk priority roster (if any) confirm

During Business Hours

• Sales + ops + claims presence monitoring
• Break rotation with minimum desk coverage
• Late/Early auto rules for critical desks

Closing / Month-End Peak

• Closing punch-out discipline
• OT auto calculation + approval
• Payroll export + audit-ready logs

5) Software Features (Must-Have)

• Role-based attendance (sales/agents/RM/ops/claims/underwriting)
• Multi-branch mapping (HO + branches)
• Desk/Counter mapping (sales/service/claims counters)
• Multi-shift roster (opening/regular/renewal peak)
• Late/Early rules with grace
• OT approval workflow
• Mobile dashboard (owner/area manager)
• Payroll export Excel/CSV
• Audit log (edits + approvals)

Optional Add-ons

• Daily WhatsApp report (branch-wise late/absent/OT)
• Visitor log + token counter (optional)
• CCTV integration for branch entry/exit + counters

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	10 min	Practical tolerance
Opening Late Rule	After grace → strict penalty	Customer readiness
Desk Coverage	Minimum roster rules	Lead + service protection
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	BM/AM → HR	Disputes reduce

7) Recommendations (Insurance Control Tips)

• Opening roster fixed rakho (no delays)
• Service counter minimum coverage compulsory rakho
• Claims desk peak days me dedicated roster rakho
• Renewal peak OT pre-approve karo
• Daily branch report area manager ko auto bhejo

8) Example Setup (Sample Insurance – 1 HO + 10 Branches)

• Branches: 10 (city + semi-urban)
• Shifts: Opening (9:30–10:00), Regular (10:00–6:30), Month-end (10:00–8:00)
• Grace: 10 min
• OT slab: 30 min
• Approval: Branch Manager → Area Manager → HR
• Payroll: Monthly Excel export + audit

Desk/Role Mapping Example

Role	Shift	Branch	Mapping
Sales Advisor	Regular	Branch A	Sales Counter 1
Customer Support	Regular	Branch A	Service Desk
Claims Executive	Regular	Branch A	Claims Counter
Operations	Regular	Branch A	Documentation Desk
Back Office	Month-end	HO	MIS / Reconciliation

9) Reports (Owner + HR Friendly)

• Daily attendance (present/absent/late)
• Branch-wise summary (late list + absentee)
• Role-wise presence (sales/ops/claims)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)
• Area-wise dashboards (for managers)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Branch + Role
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (branches, roles, shifts, desk mapping)
2. Site visit (device placement + network)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals)
5. Branch + desk mapping (sales/service/claims)
6. Training (branch admin + HR + area manager)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Multi-branch dashboard supported?
Yes, branch-wise and area-wise dashboards supported.

Q2) Desk/counter mapping possible?
Yes, sales/service/claims desk mapping supported.

Q3) OT approval?
Approved OT only payroll me count hota hai.

Q4) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: branches count, staff count (sales/ops/claims), shifts, desk mapping needs, OT policy, payroll format.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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