1) Requirements — Courier Hub Setup

A) Staff Roles (Hub + Riders + Desk)

• Pickup Riders (area-wise pickup mapping)
• Delivery Riders (route/beat mapping)
• Hub Supervisor (cut-off + approvals)
• Sorting Staff (inbound/outbound bag discipline)
• Scanner/Manifest Executive (scan accuracy + exception handling)
• Customer Support Desk (complaints/holds/reschedule)
• COD/Cash Desk (collection + reconciliation accountability)
• Security (hub gate + parcel entry/exit control)
• Accounts/HR (payroll export + attendance audit)

B) Shift Inputs (Courier Practical)

• Morning Pickup Shift (B2B + scheduled pickups)
• Day Sorting Shift (inbound processing)
• Evening Dispatch Shift (line-haul cut-off)
• Night Processing Shift (late inbound + routing)
• Weekend Peak Shift (sale days / festival load)

C) Policies (SLA + Cash Control)

• Grace time (example: 10 min)
• Late/Early rules (dispatch cut-off roles strict)
• Half day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Hub Supervisor → HR/Owner)
• Hub/route mapping (who covered which route/beat)
• COD cash desk mapping (who handled cash & when)

D) Device + Network Requirements

• Face Attendance / Biometric (hub entry punch)
• LAN/WiFi/4G internet (cloud dashboard)
• UPS backup (cut-off time continuity)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Courier Real Scenarios)

1) Pickup On-Time Compliance

Scheduled pickup miss na ho: pickup shift punch + roster proof.

2) Delivery Route Coverage Proof

Beat-wise mapping se failed delivery responsibility clear hoti hai.

3) Dispatch Cut-off Discipline

Evening dispatch me sorting + manifest team presence ensured.

4) COD Cash Control

Cash desk par kaun duty par tha — accountability + reconciliation.

5) Peak Load OT Control

Sale days me extra hours ka approved OT only payroll me add ho.

3) Common Problems (Courier)

1. Late riders → pickups/deliveries delayed, SLA hit
2. Sorting staff shortage → misroutes, backlog
3. Dispatch cut-off miss → line-haul miss, penalties
4. COD mismatch → cash disputes, trust issue
5. Unapproved OT claims → payroll friction
6. No route-wise visibility → blame game

4) Courier Workflow Mapping

Morning (Pickup & Inbound)

• Pickup riders punch-in + beat assignment
• Inbound receiving + scan discipline
• Supervisor verifies coverage

Day (Sorting & Exceptions)

• Sorting staff coverage maintained
• Exception/hold desk active
• Break rotation with minimum manpower

Evening/Night (Dispatch + Returns)

• Dispatch desk + manifest team presence
• COD cash desk close & reconcile
• OT auto calculation + approval

5) Software Features (Must-Have)

• Role-based attendance (rider/sorting/manifest/cash desk/supervisor)
• Multi-shift roster (pickup/day/evening/night)
• Late/Early rules with grace
• OT approval workflow
• Hub/route mapping notes (beat-wise tagging)
• Mobile dashboard (owner/area manager)
• Payroll export Excel/CSV
• Audit log (approvals + edits)

Optional Add-ons

• Daily WhatsApp report (late/absent/OT)
• Multi-branch comparison (franchise network)
• Integration with CCTV at hub gate/cash desk (optional)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	10 min	Practical tolerance
Dispatch Late Rule	After grace → strict	Cut-off compliance
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Supervisor → HR/Owner	Disputes reduce
COD Desk	Fixed close timing	Cash reconciliation control

7) Recommendations (Owner Control Tips)

• Pickup roster previous night finalize karo
• Route/beat mapping compulsory rakho
• Dispatch cut-off team minimum staffing fix rakho
• COD cash desk accountability strict rakho
• OT approval mandatory rakho (no salary disputes)

8) Example Setup (Sample Courier Hub)

• Hub timing: 6:00 AM – 12:00 AM (peak days extended)
• Shifts: Pickup (6–2), Sorting (9–6), Dispatch (3–11), Night (9–6)
• Grace: 10 min
• OT slab: 30 min
• Approval: Hub Supervisor → HR
• Payroll: Monthly Excel export + audit

Role/Route Mapping Example

Role	Shift	Mapping
Pickup Rider	Pickup	Beat: SG Highway
Delivery Rider	Day	Route: West Zone
Sorting Staff	Dispatch	Outbound Sorting
COD Cash Desk	Evening	Cash Counter
Supervisor	Dispatch	Cut-off Control

9) Reports (Owner-Friendly)

• Daily attendance (present/absent/late)
• Shift-wise coverage (pickup/sorting/dispatch)
• Role-wise presence (riders/cash desk/supervisor)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Role (Pickup/Delivery/Sorting/Cash Desk)
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (hub size, roles, shifts, routes)
2. Site visit (device placement + network)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals + cash desk rules)
5. Roster + route mapping (beats/desk roles)
6. Training (supervisor + admin)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Multi-shift supported?
Yes, pickup/day/dispatch/night shifts supported.

Q2) Rider route mapping possible?
Yes, beat/route tagging supported.

Q3) COD cash desk accountability?
Yes, role/desk mapping + shift reporting possible.

Q4) OT approval?
Approved OT only payroll me count hota hai.

Q5) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: staff count (riders/sorting/cash desk), shifts, routes/beats, OT policy, branches (if any).

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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