1) Requirements — Corporate Housing Setup

A) Roles (Operations + Corporate Accounts)

• Property/Operations Manager (SLA + discipline)
• Front Desk / Guest Relations (check-in/out + corporate guest support)
• Reservations / Booking Desk (corporate bookings + schedule)
• Corporate Account Executive (corporate coordinator + escalations)
• Housekeeping Staff (unit cleaning + amenities)
• Housekeeping Supervisor (QC + checklist)
• Laundry Staff (linen turnaround)
• Security (entry discipline)
• Maintenance Team (AC/plumbing/electrical)
• Back Office / Accounts (payroll export)

B) Shift Inputs (Corporate Schedule Practical)

• Morning Shift (check-outs + unit readiness)
• Evening Shift (check-ins + guest requests)
• Night Shift (24×7 support + security)
• Peak/Project Shift (bulk check-ins)
• On-Call Maintenance (emergency calls)

C) Policies (Corporate SLA + Proof)

• Grace time (example: 5–10 min)
• Late/Early rules (front desk + housekeeping strict)
• Half-day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Manager → Owner/HR)
• Unit-wise cleaning & TAT (vacate → ready SLA)
• Corporate request/complaint log (ticket + accountability)
• Key/Access control (staff-only zones optional)
• Audit log (edits + approvals)

D) Device + Network Requirements

• Face Attendance / Biometric (anti-proxy + fast)
• LAN/WiFi internet (cloud dashboard)
• UPS backup (no downtime)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Corporate Housing Real Scenarios)

1) Bulk Check-in/Check-out Handling

Project teams: front desk shift coverage proof.

2) Unit Turnaround (TAT) Compliance

SLA meet: unit-wise cleaning completion + QC.

3) Corporate Escalation Control

No blame game: ticketed request/complaint logs.

4) Maintenance On-Call Accountability

Faster response: on-call logs + approved OT.

5) Multi-Property Dashboard

Owner view: site-wise present/late/absent + TAT + tickets.

3) Common Problems (Corporate Housing)

1. SLA missed → corporate escalations
2. Unit not ready on time → occupancy loss
3. Requests not tracked → repeated complaints
4. Unapproved OT → payroll disputes
5. Night support gaps → negative reviews
6. Access discipline weak → safety risk

4) Corporate Housing Workflow Mapping

Start of Shift

• Front desk + housekeeping punch-in
• Corporate schedule: arrivals/departures list
• Unit priority allocation (vacated units first)

During Shift

• Unit-wise TAT updates (cleaned → QC → ready)
• Corporate guest requests logged + assigned
• Maintenance tickets tracked with closure time

End of Shift

• Punch-out discipline
• OT auto calculation + approval
• Daily summary (late/absent/TAT/tickets) report

5) Software Features (Must-Have)

• Role-based attendance (front desk/HK/laundry/security/maintenance/account team)
• Multi-shift roster (morning/evening/night)
• Late/Early rules with grace
• OT approval workflow
• Unit-wise cleaning & TAT tracking
• Corporate request/complaint log (audit-ready)
• Key/Access control (optional integration)
• Mobile dashboard (owner/ops head)
• Payroll export Excel/CSV
• Audit log (edits + approvals)

Optional Add-ons

• Daily WhatsApp report (late/absent/OT + TAT + tickets)
• CCTV integration (front desk + corridors)
• Visitor management integration (optional)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	5–10 min	Practical reporting
Front Desk Coverage	24×7 roster lock	No missed check-ins
Unit TAT SLA	Define & monitor	Occupancy maximize
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Manager → Owner/HR	Disputes reduce

7) Recommendations (Owner Control Tips)

• Corporate schedule daily lock karo (arrivals/departures)
• Unit TAT dashboard pe daily monitor karo
• Ticket logs compulsory + closure time track
• OT approvals mandatory (bulk check-ins/maintenance)
• Daily WhatsApp report owner ko auto bhejo

8) Example Setup (Sample – 3 Properties / 120 Units)

• Properties: 3
• Total Units: 120
• Shifts: Morning (7–3), Evening (3–11), Night (11–7)
• Grace: 10 min
• OT slab: 30 min
• Approval: Property Manager → Ops Head
• Payroll: Monthly Excel export + audit

Unit/Role Mapping Example

Role	Shift	Property	Mapping
Front Desk	Night	Property A	24×7 Support
Housekeeping	Morning	Property A	Units 101–120
Supervisor	Morning	Property A	QC + Checklists
Maintenance	On-Call	Property B	Emergency Tickets
Corporate Account	Day	HO	Company Coordination

9) Reports (Owner + Corporate Friendly)

• Daily attendance (present/absent/late)
• Shift-wise coverage (morning/evening/night)
• Unit TAT report (ready time + delays)
• Request/complaint summary (open/closed, TAT)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Property / Site
• Role
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (properties, units, shifts, SLA, logs)
2. Device placement (lobby/service areas)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals)
5. Unit + role mapping (HK zones + supervision)
6. Training (property managers + supervisors)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Multi-property supported?
Yes, site/property-wise dashboards supported.

Q2) Unit-wise TAT tracking possible?
Yes, unit-wise cleaning turnaround tracking supported.

Q3) Corporate request log?
Yes, request/complaint tickets with audit trail supported.

Q4) OT approval?
Approved OT only payroll me count hota hai.

Q5) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: properties/units count, staff count, shifts, unit TAT SLA, OT policy, payroll format.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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