1) Requirements — Cleaning Services Setup

A) Roles (Site + Team)

• Housekeeping Staff (daily cleaning + hygiene)
• Cleaning Supervisor (rounds + checklist)
• Deep Cleaning Team (periodic tasks)
• Facade/Glass Cleaning Team (safety + rope access)
• Machine Operator (scrubber/drier/vacuum)
• Material/Store Incharge (chemicals + consumables)
• Site Coordinator (client coordination)
• HR/Accounts (salary + payroll export)

B) Shift Inputs (Site-wise Practical)

• Morning Opening Shift (before office opens)
• Day Shift (washroom + pantry frequency)
• Evening Closing Shift (post-business cleaning)
• Night Shift (industrial plants / malls)
• Event/Festival Shift (surge manpower)

C) Policies (SLA + Hygiene + Proof)

• Grace time (example: 5–10 min)
• Late/Early rules (opening/closing strict)
• Half-day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Supervisor → HO)
• Site-wise roster (who deployed where)
• Area/Task allocation (lobby/washroom/pantry/floor-wise)
• Complaint/Service log (time, issue, action, staff)

D) Device + Network Requirements

• Face Attendance / Biometric (anti-proxy + fast punch)
• LAN/WiFi/4G internet (cloud dashboard)
• UPS backup (no downtime)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Cleaning Real Scenarios)

1) Morning Opening Cleanliness Proof

Office ready: opening shift punch-in + area allocation.

2) Washroom Hygiene Frequency Coverage

Complaints reduce: day shift coverage + supervisor rounds.

3) Deep Cleaning Planning

Periodic work: deep cleaning team roster + approved OT.

4) Facade/Glass Team Accountability

Safety + discipline: role mapping + site-wise logs.

5) Complaint Resolution Tracking

Client satisfaction: complaint/service log with accountability.

3) Common Problems (Cleaning Services)

1. Opening shift late → site not ready
2. Washroom complaints → SLA breach
3. Area allocation unclear → blame game
4. Unapproved OT → payroll disputes
5. Site-wise reporting weak → client billing disputes
6. Complaint logs missing → escalations

4) Cleaning Workflow Mapping

Shift Start (Site)

• Team punch-in (site/device)
• Supervisor assigns area/tasks (lobby/floors/washrooms)
• Critical checklist (opening readiness) confirmed

During Shift

• Area-wise coverage monitoring
• Complaint entry (if any) + assignment
• OT request (event/extra work) → supervisor approval

Shift End

• Punch-out discipline
• OT auto calculation + approval
• Daily summary (late/absent/complaints) report

5) Software Features (Must-Have)

• Site-wise mapping (multi client sites)
• Role-based attendance (staff/supervisor/deep cleaning/facade)
• Multi-shift roster (opening/day/closing/night)
• Late/Early rules with grace
• OT approval workflow
• Area/Task allocation tracking (optional mapping)
• Complaint/Service log (audit-ready)
• Mobile dashboard (owner/ops head)
• Payroll export Excel/CSV

Optional Add-ons

• Daily WhatsApp report (site-wise late/absent/OT)
• Material issue log (chemicals/consumables)
• CCTV integration (entry/exit proof if needed)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	5–10 min	Practical reporting
Opening Late Rule	After grace → strict	Site readiness
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Supervisor → HO	Fake OT block
Complaint Log	Mandatory	Client satisfaction

7) Recommendations (Owner Control Tips)

• Opening roster fixed rakho (zero delay)
• Supervisor rounds daily compulsory karo
• OT approvals mandatory rakho (event work)
• Complaint log daily review karo
• Site-wise WhatsApp report owner ko auto bhejo

8) Example Setup (Sample – 1 Agency + 10 Sites)

• Sites: 10 (offices + commercial)
• Shifts: Opening (7–11), Day (11–7), Closing (6–10)
• Grace: 10 min
• OT slab: 30 min
• Approval: Site Supervisor → HO Ops
• Payroll: Monthly Excel export (site-wise)

Area/Role Mapping Example

Role	Shift	Site	Mapping
Housekeeping	Opening	Site A	Lobby + Reception
Housekeeping	Day	Site A	Washrooms (Floors 1–2)
Supervisor	Day	Site A	Rounds + Checklist
Deep Cleaning	Weekend	Site B	Carpet + Restrooms
Facade Team	Monthly	Site C	Glass Cleaning

9) Reports (Owner + Client Friendly)

• Daily site-wise attendance (present/absent/late)
• Shift-wise coverage (opening/day/closing)
• Supervisor rounds summary (optional)
• OT requested vs approved
• Complaint/service log summary (site-wise)
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Site / Client
• Role (Housekeeping/Supervisor/Deep Cleaning)
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (sites, staff, shifts, complaint reporting)
2. Site visit (device placement + network)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals + site mapping)
5. Roster mapping (site-wise + shifts)
6. Training (supervisors + HO admin/HR)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Multi-site supported?
Yes, site-wise dashboards and reports supported.

Q2) Complaint log available?
Yes, complaint/service log can be maintained with accountability.

Q3) OT approval?
Approved OT only payroll me count hota hai.

Q4) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: number of sites, staff count, shifts, area allocation needs, OT policy, complaint reporting, payroll format.

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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