1) Requirements — Delivery Company Setup

A) Staff Roles (Dispatch + Riders + Support)

• Delivery Riders (zone/beat mapping)
• Drivers (van/3-wheeler/line-haul as applicable)
• Dispatch Executive (order allocation + cut-off discipline)
• Hub/Shift Supervisor (coverage + approvals)
• Sorter/Packer (bagging + readiness)
• Customer Support Desk (complaints/reschedule)
• COD/Cash Desk (collection + reconciliation)
• Security (hub gate + parcel control)
• Accounts/HR (payroll export + attendance audit)

B) Shift Inputs (Delivery Practical)

• Morning Shift (office/early orders)
• Day Shift (regular peak)
• Evening Shift (prime time)
• Late/Night Shift (late deliveries/returns)
• Weekend/Festival Peak Shift (surge planning)

C) Policies (Control + Proof)

• Grace time (example: 10 min)
• Late/Early rules (dispatch roles strict)
• Half day (example: <50% shift)
• OT slab (30 min rounding)
• OT approval (Supervisor → HR/Owner)
• Zone/route mapping (who handled which area)
• COD cash desk mapping (who handled cash & when)

D) Device + Network Requirements

• Face Attendance / Biometric (hub punch)
• LAN/WiFi/4G internet (cloud dashboard)
• UPS backup (peak time continuity)
• Admin PC/Laptop (reports + payroll export)

2) Use Cases (Delivery Real Scenarios)

1) Zone Coverage Planning

Daily morning me zone-wise riders available? — roster se instantly clear.

2) Dispatch Cut-off Compliance

Dispatch desk par timely coverage se orders late allocate nahi hote.

3) COD/Cash Collection Proof

Cash desk mapping se cash handover accountability strong hoti hai.

4) Peak-Hour OT Control

Surge days me extra hours ka approved OT only salary me add ho.

5) Multi-Branch Visibility

Owner ko dashboard: late list, absent list, OT summary, branch comparison.

3) Common Problems (Delivery Companies)

1. Late riders → missed deliveries, poor ratings
2. Zone gaps → overload on few riders
3. Cash disputes → COD mismatch
4. Unapproved OT claims → payroll friction
5. Dispatch desk shortage → allocation delay
6. No centralized visibility → management blind spots

4) Delivery Workflow Mapping

Start of Shift

• Riders/drivers punch-in
• Zone/route allocation logged (optional notes)
• Dispatch desk confirms coverage

During Operations

• Break rotation with minimum coverage
• Customer support desk active
• Late returns flagged for OT approval

End of Shift

• Punch-out discipline
• COD cash desk close + reconcile
• OT auto calculation + approval

5) Software Features (Must-Have)

• Role-based attendance (rider/driver/dispatch/cash desk/supervisor)
• Multi-shift roster (morning/day/evening/night)
• Late/Early rules with grace
• OT approval workflow
• Zone/route mapping notes (optional)
• Mobile dashboard (owner/ops head)
• Payroll export Excel/CSV
• Audit log (approvals + edits)

Optional Add-ons

• Daily WhatsApp report (late/absent/OT)
• Multi-branch comparison dashboard
• CCTV integration at hub gate/cash desk (optional)

6) Shift + OT Policy (Recommended)

Item	Recommended	Why it matters
Grace	10 min	Practical tolerance
Dispatch Late Rule	After grace → strict	On-time allocation
Half Day	< 50% shift	Fair payroll logic
OT Slab	30 min rounding	Standard OT
OT Approval	Supervisor → HR/Owner	Fake OT block
COD Close	Fixed close timing	Cash reconciliation

7) Recommendations (Owner Control Tips)

• Zone roster daily shift start se pehle finalize karo
• Dispatch desk coverage minimum fix rakho (peak hours)
• COD desk accountability strict rakho
• OT approval mandatory rakho
• Daily report owner ko auto bhejo

8) Example Setup (Sample Delivery Hub)

• Hub timing: 7:00 AM – 11:30 PM
• Shifts: Morning (7–3), Day (10–6), Evening (2–10), Late (6–11:30)
• Grace: 10 min
• OT slab: 30 min
• Approval: Shift Supervisor → HR
• Payroll: Monthly Excel export + audit

Zone/Desk Mapping Example

Role	Shift	Mapping
Rider	Morning	Zone: South City
Rider	Evening	Zone: West Zone
Dispatch Exec	Day	Dispatch Desk
COD Cash Desk	Evening	Cash Counter
Supervisor	Evening	Hub Control

9) Reports (Owner-Friendly)

• Daily attendance (present/absent/late)
• Shift-wise coverage (morning/day/evening/late)
• Role-wise presence (rider/dispatch/cash desk/supervisor)
• OT requested vs approved
• Monthly payroll export (Excel/CSV)

Payroll Export Columns (Recommended)

• Employee ID / Name
• Role (Rider/Driver/Dispatch/Cash Desk)
• Shift tag
• Present/Absent/WO
• Late count + minutes
• Approved OT hours
• Payable days / remarks

10) Implementation (Modi Group Process)

1. Requirement discussion (hub size, roles, shifts, zones)
2. Site visit (device placement + network)
3. Device install (Face/Bio) + testing
4. Policy setup (late/OT approvals + cash desk rules)
5. Roster + zone mapping (areas/desk roles)
6. Training (supervisor + admin)
7. Test payroll export
8. Go-live + support

11) FAQs

Q1) Multi-shift supported?
Yes, morning/day/evening/late shifts supported.

Q2) Zone/route mapping possible?
Yes, zone/beat tagging supported.

Q3) COD cash desk accountability possible?
Yes, role/desk mapping + shift reporting possible.

Q4) OT approval?
Approved OT only payroll me count hota hai.

Q5) Payroll export?
Excel/CSV export ready milta hai.

12) Contact / Demo – Ahmedabad

Share for exact quote: rider/driver count, shifts, zones/routes, COD process, OT policy, branches (if any).

📞 9664988206 / 7405851025
📧 modigroupahm@gmail.com

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